Each order from Cheryl’s Quilts is carefully packed before it leaves our shop. Because many of our items are handmade, we want to make sure your purchase arrives safely and in beautiful condition.

Orders are typically processed within 1–3 business days. Once your order has shipped, you will receive tracking information when available.

Shipping times will vary depending on the destination and shipping method selected at checkout. Please keep in mind that carrier delays can occasionally occur and are outside of our control.

If you are purchasing a quilt as a gift or need it by a certain date, please contact us before ordering and we will be happy to let you know whether we can accommodate your schedule.

We want you to be happy with your purchase. If there is a problem with your order, please contact us as soon as possible so we can help.

Returns are accepted within 30 days of delivery as long as the item is unused, unwashed, and returned in its original condition.

Unless the item arrived damaged or we made an error with your order, the customer is responsible for return shipping costs. Original shipping charges are not refundable.

Because custom and personalized quilts are made specifically for you, they cannot normally be returned unless there is a defect or mistake with the order.

If your order arrives damaged or you receive the wrong item, please contact us and include a photo of the item and packaging if possible. We will work with you to make it right.

If you have any questions about shipping, returns, or a particular quilt before placing your order, please contact Cheryl’s Quilts. We are always happy to help.